p88my Privacy Policy

p88my is an online gambling platform operating under international licensing, offering online slots, live casino, sports betting and esports services to players in Malaysia. This Privacy Policy ("Policy") explains how p88my ("we", "platform" or "p88my") collects, processes, stores and discloses your personal information ("User", "player" or "you") when you use our website and services.

By registering an account, using any part of the platform or contacting our customer support team, you agree that your personal information will be processed in accordance with the terms set out in this Policy. If you do not agree with any provision herein, please stop using our platform.

This Policy applies to all users who access p88my services through the website, including unregistered visitors, registered players and any representative acting on behalf of a player. Players under the age of 21 are strictly prohibited from accessing this platform.

p88my collects various types of personal information in the context of providing responsible and secure online gambling services. This information is collected either directly from you during registration, through your use of the platform, or automatically through industry-standard tracking technologies.

p88my processes your personal information for legitimate and limited purposes. Every use of data is directly related to the provision, improvement and security of our platform services to Malaysian players.

• Verifying player identity during account registration to meet KYC (Know Your Customer) compliance requirements under our international licensing.
• Processing deposits, withdrawals and all financial transactions related to p88my services, including payment method verification.
• Providing 24/7 customer support in Bahasa Melayu and English via live chat and email.
• Sending important account-related notifications, including security alerts, terms updates and promotional information you have chosen to receive.
• Detecting and preventing fraudulent activity, money laundering and any misuse of the platform that could compromise the security of other players.
• Complying with applicable legal obligations under the international licensing and regulatory framework that governs p88my operations.
• Analysing usage patterns to improve the player experience and optimise overall platform services.
• Implementing responsible gambling programmes, including detection of at-risk betting patterns and appropriate protective measures.

The processing of personal information by p88my is based on a solid legal foundation. Depending on the context of each processing activity, we rely on one or more of the following bases:

• Contract Performance: Processing required to fulfil the terms of the agreement between you and p88my, including account management and transaction processing.
• Legal Obligation: Processing required to comply with applicable laws, including KYC and anti-money laundering (AML) requirements.
• Legitimate Interests: Processing for fraud detection, network security and financial crime prevention, which represent the legitimate interests of p88my and its players.
• Consent: For optional marketing communications and additional analytics, we will obtain your express consent in advance.

p88my does not sell, rent or exchange player personal information to third parties for independent marketing purposes. However, your information may be shared in the following limited circumstances:

• Payment Service Providers: Required transaction information is shared with approved e-wallet providers, online banking services and payment gateways to process deposits and withdrawals.
• Game Software Providers: Minimum necessary game information is shared with game platform providers to ensure game functions operate correctly and securely.
• Regulatory Authorities: Information required by licensing bodies, law enforcement authorities or courts based on valid orders issued.
• Security Services: Technical information required by cybersecurity service providers to detect and prevent threats to the integrity of the platform.
• Business Transfers: In the event of a merger, acquisition or sale of business assets, personal information may be transferred to the relevant party subject to prior notice to players.

All third parties we work with are required to sign data processing agreements that meet security standards equal to or higher than those we apply ourselves.

The p88my website uses cookies and similar tracking technologies to ensure a smooth and secure user experience. Cookies are small data files stored by your browser that help us recognise your device on return visits.

• Essential Cookies: Required for basic platform functions such as login session verification and security monitoring. These cookies cannot be disabled.
• Preference Cookies: Store your chosen settings such as display language and account configuration for ongoing convenience.
• Analytics Cookies: Help us understand how players interact with the platform for service improvement purposes. This data is processed in aggregate and does not directly identify individuals.

You can manage your cookie settings through your browser options at any time. Please note that disabling certain cookies may affect the functionality of some parts of the p88my platform.

p88my implements comprehensive technical and organisational security measures to protect player personal information from unauthorised access, disclosure, alteration or destruction.

• Data transmission encryption using SSL/TLS protocols for all communications between your browser and p88my servers.
• Strict role-based access controls at the internal level, ensuring only authorised personnel can access sensitive player information.
• Continuous security monitoring and periodic system audits to detect anomalies or intrusion attempts.
• Separation of data environments between different player accounts to prevent cross-data exposure.
• Clear incident response procedures in the event of a data breach, including notification to affected players within the specified timeframe.

p88my retains your personal information only for as long as it is needed for the purposes stated in this Policy or as required by applicable laws and regulations. The general principles we follow are as follows:

• Active account information is retained throughout the period your account remains active on the p88my platform.
• After an account is closed, certain information may be retained for the period prescribed by applicable gambling and financial legal requirements.
• Transaction records and financial activity are retained for the period required for anti-money laundering legal compliance purposes.
• Customer support communication logs are kept for a reasonable period for dispute resolution and service improvement purposes.
• Data that is no longer needed will be securely deleted or anonymised in accordance with our approved internal procedures.

As p88my operates under international licensing and uses global technology infrastructure, your personal information may be processed or stored on servers located outside Malaysia. In such situations, we ensure that such data transfers are protected by appropriate mechanisms.

p88my only transfers data to jurisdictions that provide an adequate level of data protection, or by ensuring that appropriate contractual agreements are in place to protect players' privacy rights at all times.

To submit any request relating to your privacy rights or the personal information we hold, please contact the p88my customer support team through the following channels:

• 24/7 live chat available directly on the p88my platform in Malay and English.
• Our official email at: [email protected]

Please clearly state the type of request you are submitting, your account username, and the required verification details. We will endeavour to process each valid request within a reasonable period, subject to identity verification requirements to protect the security of your account.

Please note that some requests may be subject to certain limitations — for example, where data retention is required by law or where deletion of data would affect the performance of a valid contract between you and p88my.

The p88my platform is exclusively for individuals aged 21 and above. We do not knowingly collect or process personal information of any individual under the age of 21. The account registration process requires age verification based on a valid identity document such as MyKad.

Should we find that personal information of an individual under the age of 21 has been collected inadvertently, we will take immediate steps to delete that information and close the relevant account.

p88my reserves the right to update or amend this Privacy Policy at any time to reflect changes in business practices, legal requirements, or technological developments. When material amendments are made, we will notify registered players via a clear notice on the website or by email.

The "effective date" at the top of this document will be updated each time an amendment is made. Continued use of the p88my platform after an amendment takes effect is considered acceptance of the revised terms. If you do not agree with any amendment, you have the right to close your account and stop using the platform.

For any questions, concerns, or complaints relating to this Privacy Policy or how p88my handles your personal information, you may contact us through:

• 24/7 live chat available on the p88my platform — support in Malay and English.
• Email: [email protected]

Our customer support team is ready to help you understand your privacy rights and to address any data protection queries seriously and responsibly.